If the issue is related to licensing or activation, go to the “Licensing” section.
If you cannot find a ready-made solution, send diagnostic data to support@inobitec.com.
We recommend involving an IT specialist/system administrator to prepare the information.
1.1. Specify:
1.2. On the “Server Settings” page in the admin web console, copy the Product Key and License Key.
1.3. On the “About” page in the admin web console, copy the Version of the Web Viewer; or take a screenshot of this page.
2.1. Repeat the actions that lead to the issue/error so that they are recorded in the logs.
2.2. Save the logs.
|
OS |
Log path in the file system |
|
Windows |
<installation-folder>\logs |
|
Linux |
<installation-folder>\logs |
3.1. Describe the steps that led to the error.
3.2. Make a screen recording and screenshots (preferably not using a phone camera) of the errors or behavior of associated software (e.g., PACS-server).
Attach a study in which the issue occurs. You can anonymize — we do not collect or store personal data.
| Section | Your Data |
| 1.1. Device Information | OS (operating system): Hypervisor: CPU (central processor): RAM (memory capacity): Video adapter(s): |
| 1.2. License Information | Product Key: License Key: |
| 1.3. Inobitec Software Information | Version: |
| 2. Logs and Settings File | ⚠ I confirm that I have attached the file: logs.zip |
| 3. Issue Details |
Description of the issue:
|
| 4. Study Link | https:// |
| Section | Example data |
| 1.1. Device Information | OS (operating system): Ubuntu 20.04 Hypervisor: - CPU (central processor): Intel Core i7-13700f RAM (memory capacity): 32 GB Video adapter(s): Nvidia RTX 5060Ti |
| 1.2. License Information | Product Key: XXXX-XXXX-XXXX-XXXX License Key: YYYY-YYYY-YYYY-YYYY-YYYY |
| 1.3. Inobitec Software Information | Version: 2.10.1.223 |
| 2. Logs and Settings File | ✅I confirm that I have attached the file: logs.zip |
| 3. Issue Details |
Description of the issue: The Web Viewer does not search for studies on the PACS server
|
| 4. Study Link | https:// |